The legacy portal is now offline

CSA Portal: New Version

As a precaution against a critical worldwide PHP vulnerability, we have taken the legacy portal offline. Government cyber security agencies in Canada and the United States have urged organizations to act on it immediately. The new CSA Portal has the latest security features and many enhanced shipping tools.

Already using the new portal?

No action is required. Log in as usual with your new portal username and password.

Log in

Moving over from the legacy portal?

Your login has moved over. Reset your password once with “Forgot Password?”

Get started

New to the CSA portal?

If you didn’t have a legacy portal login, request access to get set up.

Request access

Moving Over from the Legacy Portal?

Reset your password once to start using the new portal. You’ll need your legacy portal username and access to the email address on file for it, because that’s where the reset instructions go.

  1. Go to the New CSA Web Portal.
  2. Select “Forgot Password?”
  3. In the pop-up, enter your existing CSA portal username and select Submit.
  4. We’ll send password reset instructions to the email address on file for that username.
  5. Once your password is reset, log in and start using the New Portal.

Saved addresses: your legacy address book may not have moved over. When you book under Orders > Create an Order, start typing the origin or destination address and pick it from the suggestions, then select “Save This Address” to add it to My Address Book.

Go to the New CSA Web Portal
The New CSA Web Portal sign-in box, with “Forgot Password?” circled next to the GO button
Step 2: select “Forgot Password?”
The Forgot Password pop-up, with an Enter Username field and the SUBMIT button
Step 3: enter your username and submit

Forgot your username, or no longer use that email address? Contact your dedicated account manager, or send us a support request using the form below. Include your CSA Client ID or a recent tracking number so we can confirm your account.

More than security

What’s New

The New Portal also makes quoting, booking and tracking easier:

  • Simplified Pallet Entry
    Enter one pallet and the quantity; the portal totals the weight.
  • Multi-Lane Transit Times
    Check several lanes at once.
  • Customs Information
    Pick your broker and upload documents while booking.
  • Save Quotes
    Keep live quotes in your cart for later.
  • Copy Previous Orders
    Start a new order from a past one.
  • Address Search
    Select the exact address from the suggestions provided.

Client Portal: Support

Choose an option below to get help or make changes to your account.
Either is fine.

The fastest way for our automated system to recognize your account is with a previous CSA tracking number or a CSA Account ID. If you don't have these available, contact our customer care team at 1 (855) Ship.CSA (744.7272) or customercare@shipcsa.com to retrieve your account info and submit your request for access here.

Setup & User Guide

This guide will help with initial setup and navigation of the Client Portal. Learn more.