Steps to help you receive freight quote and pickup emails

Your email service provider or IT department will likely make use of some type of email filter; we ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."

If you do not see an email from CSA Transportation in your Inbox, this could be due to filtering and the email may have mistakenly been sent to your spam folder or it may be in a pre-filter that you can not see. Please open your spam folder look for it there, open it and mark it as "not spam", otherwise connect with your IT department...

Click the link below to your provider/email client for instructions on how to Whitelist emails coming from the domain "".

Email Service Providers:

Gmail Gmail Tabs AOL Web Mail Yahoo Earthlink AT&T Comcast

Email Clients:

Outlook Thunderbird iCloud for iOS

Security Software:

Norton McAfee Barracuda Net Trend Micro

If you use one of the following spam filters:

SpamAssassin SaneBox Top Spam Filters

Is your email client or spam filter not listed?

If CSA Transportation is being filtered, try adding <replace-with-correct-address> to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist <replace-with-correct-address>


To make sure our email gets delivered to your Inbox, you must add the email address <replace-with-correct-address> to your contacts list.

CSA Transportation <<replace-with-correct-address>>    (2 minutes ago) < | V



  Filter messages like these


  Add CSA Transportation to Contacts list  

  Delete this message

  1. Open the email from CSA Transportation.
  2. Click the drop down arrow next to "Reply" in the upper right side the email from header.
  3. Click the "Add CSA Transportation to Contacts List" from the list that appears.
  4. You will now see CSA Transportation appear under the link "Contacts" on the left side of the page.

  5.  Gmail   v




  6. Click the "Gmail" icon on the top left Gmail.
  7. Click the link "Contacts" and then in the "Search Contacts" form field type: CSA Transportation.
  8. Now you can select to move CSA Transportation to a contact list of choice and edit any details.

Report as "Not Spam"

  1. Check your Gmail Spam Folder
  2. If you see the email from CSA Transportation: Open the Email
  3. Click the button on the toolbar, labeled "Not spam".

back to top

Gmail Tabs

  1. If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.
  2. If you find an email from CSA Transportation in your Gmail Promotions tab: Please...
  3. Grab and drag my email to the Priority Inbox Tab.
  4. After doing so, you will receive an alert like the one below at the top your Gmail toolbar:

    The conversation has been moved to "Primary"
    Do this for future messages from <replace-with-correct-address> Yes

  5. Click Yes in the yellow alert box at Gmail, after dragging our email to the
  6. This way and you will always see CSA Transportation in your Primary Inbox tab...

back to top

AOL Webmail

To make sure our email gets delivered to your AOL Inbox, you must add <replace-with-correct-address> to your Address Book.

If you find CSA Transportation in your spam folder, please open the email and click "Not spam" on your Inbox toolbar.

  1. Open the email from CSA Transportation
  2. Click the "show details" link next to CSA Transportation in the From field.
  3. Move your mouse over or tap <replace-with-correct-address> to show the menu.
  4. Click or tap "Add contact" in the menu displayed.
  5. Add CSA Transportation to the name fields
  6. Click "Add contact"

If using AOL web mail replying to an email from CSA Transportation will also work.

Email from that Domain will now be delivered straight to your Inbox.

back to top

Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
  2. Create a filter to automatically send email from certain Domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

  1. Check your Yahoo! Bulk folder
  2. If you see the email from CSA Transportation, open our email and click or tap the "Not Spam" button on the toolbar.
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter To Ensure Delivery

  1. Move your mouse over or tap the "Gear" icon in the top right navigation bar.
  2. Select "Settings" from the list that drops down.
  3. Choose "Filters" located on the left side of the page.
  4. Click the "Add" button on the Filters page.
  5. Create a name such as "Whitelist" in the "Filter name" field.
  6. In the "From" field leave the default "contains" selected.
  7. Enter our email address <replace-with-correct-address> in the text box next to "Contains..."
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap "Save..."
  10. You will see in the next screen -Deliver to "Inbox" if From contains "CSA Transportation"-
  11. Click or tap "Save" on this screen.
  12. You will be returned to your Yahoo! Inbox.

back to top

Previously "Hotmail", "Live", "Windows Live" and "MSN"...

In the new you must click the "Wait it's safe" link if you find emails mis-identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the "Junk" folder if you do not see the CSA Transportation email in your Inbox:
  2. Open the email from CSA Transportation...
  3. Click the "Wait it's safe" link

Mark Sender as "Wait it's safe!

CSA Transportation (<replace-with-correct-address>

Microsoft SmartScreen marked this message as junk and we'll delete it after ten days.
Wait, it's safe! | I'm not sure. Let me check

Manually Add to Safe List

  1. Click gear icon on the top right.
  2. Select "Options" in the drop down list.
  3. On the Options page under "Preventing junk email" click "Safe and blocked senders"
  4. Click the link "Safe senders" on the next page.
  5. Enter the email address <replace-with-correct-address> in the text box.
  6. Click "Add to list"
  7. CSA Transportation will now be added to your list of "Safe senders"
  8. Emails added to your "Safe senders" will not be delivered by mistake to your "Junk" folder.

back to top

Outlook 2003 (or higher)

  1. To add CSA Transportation to you list of "Safe senders" on Outlook:
  2. Right click our email in your Inbox email list pane.
  3. On the menu displayed move your mouse over or tap "Junk"
  4. Click or tap on "Never block sender" in the menu that rolls out.
  5. The resulting popup will say:
  6. "The sender of the selected message has been added to your Safe Senders List."
  7. Click or tap "OK"

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose "Add to contacts" option

back to top


iCloud automatically identifies most junk mail (spam) sent to your address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.

Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from CSA Transportation isn’t junk:

  1. Click the Junk folder in the sidebar.
  2. Select my email message, then click the "Not Junk" button in the top right of the message window.
  3. The message is moved to your Inbox. Subsequent email messages from CSA Transportation will no longer automatically marked as junk.

    By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

back to top

If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check "Suspect Email" folder
  2. Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder

  1. While in the "Suspect Email" folder, if you see CSA Transportation...
  2. Select the "Move to Inbox and Add Contact" option from the pull down menu.
  3. This will add <replace-with-correct-address> to your Address Book for future email delivery assurance.

Address Book Inclusion

  1. Open the email.
  2. Click "Add to Address Book" in the email header.
  3. Use the "Address Book Editor" to verify the sender's contact details and click "save."
  4. Fill in <replace-with-correct-address> as the email address of the sender.
  5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

back to top


  1. Open the email message from the sender you want to add to your address book.
  2. Click on the "Save Address" link (below) next to the "From Address.
  3. Check the "Add to Contacts" box (below) and click "Save.

back to top


  1. Please open the email from CSA Transportation
  2. Click on the button at the top left of the email that says:

  3. <replace-with-correct-address>
    + Add to Address Book

  4. That will open your edit contact screen
  5. Then click "Save" and you're all done.

back to top

Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the "From" address, <replace-with-correct-address> into the email dialogue box
  5. Click OK

back to top

Norton AntiSpam

This problem may happen if <replace-with-correct-address> is accidentally added to the Blocked List.

To remove the <replace-with-correct-address> from the Blocked List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

For Norton 360:

  • In the Settings window, under Detailed Settings, click AntiSpam.
  • On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

  • In the Settings window, on the Network tab, click Message Protection.
  • Under AntiSpam, next to Blocked List, click Configure.

  • In the Blocked List window, select the item that you want to remove, and then click Remove.
  • Click Apply, and then click OK.
  • If you do not find <replace-with-correct-address> in the Blocked list, go to next step.

To add <replace-with-correct-address> to the Allowed List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:
  4. For Norton 360:

    • In the Settings window, under Detailed Settings, click AntiSpam.
    • On the Filter tab, next to Allowed List, click Configure.

    For Norton Internet Security:

    • In the Settings window, on the Network tab, click Message Protection.
    • Under AntiSpam, next to Allowed List, click Configure.

  5. In the Allowed List window, click Add.
  6. In the Add Email Address window, from the Address Type drop-down, select the address type.
  7. Add <replace-with-correct-address>, and then click OK.
  8. In the Allowed List window, click Apply, and then click OK.

back to top

McAfee Products

  1. In order to add the friends to whitelist, please open McAfee and click on 'Web & Email Protection"
  2. Then click on "Anti-Spam"
  3. There you can see various settings. You can change the spam protection level, change filter settings, ect.

  4. Click on "Friends list"
  5. Please add <replace-with-correct-address> to your "Friends List" to always allow emails from CSA Transportation.

back to top

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. Add the sender to the list of Approved Senders
  2. Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

back to top


  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from <replace-with-correct-address>
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

back to top

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from CSA Transportation and the sender email address <replace-with-correct-address> that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter the Domain name from <replace-with-correct-address> to whitelist. For example, you can enter to allow all AOL addresses.
  4. You may enter a comment to remind you why you allowed this Domain. Click "Add."
  5. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "<replace-with-correct-address>"
  6. Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

back to top

Most Used Spam Filters


  1. Open your Webmail or Gmail where you use SaneBox.
  2. Open your @SaneLater folder.
  3. If you find an email from CSA Transportation or an email from <replace-with-correct-address> in @SaneLater...
  4. Please drag my email to your Inbox folder.
  5. By doing this you will always get our great content in your Inbox from now on!

back to top


Highlight the email from CSA Transportation with the email address <replace-with-correct-address> to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address <replace-with-correct-address> or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"
  5. Then "Whitelist email address"
  6. Then "Import".
  7. Select your 'Address Book' and click on "Check all"
  8. Click "Add"
  9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"

back to top

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: <replace-with-correct-address>
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

back to top

Mail Washer

  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type: <replace-with-correct-address>
  5. Click OK.
  6. Click OK.

back to top


  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose "Approve another Sender"
  4. Type in the sender email address <replace-with-correct-address>
  5. Click on OK

back to top

Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: <replace-with-correct-address> on a line by itself in the entry field.
  5. Click OK.

back to top

CSA Transportation is in no way associated with any of the brands, websites, or applications quoted here. All Trademarks ® are the property of their respective owners.

Useful Documents

These document downloads are PDF files. For best results, you should first save the file and then open it with the latest version of Adobe Reader.

The files have been designed as fillable forms that you can fill out (partially or completely) and if necessary, save again to reuse later on (with partially completed information, for example if you have regular orders between the same locations you can download a Bill of Lading and save it with all the required location information ).

To take advantage of this functionality please right click the blue "download" text and save the file to your computer.

Note: If you are attempting to view any of the below documents in your browser by clicking on them directly, you may not be able to use the fillable form fields. Check if your browser supports the adobe plugin here and follow the steps to add the adobe plugin to your browser. If you can't get the in-browser forms to work just "right click" and download the PDF, then open with Adobe Reader.

Please contact us if you have additional questions or feedback .