Insurance & Freight Claims

Any visible discrepancies should be marked directly on the Bill of Lading or the delivery receipt. Indicate a count and be as specific as possible, ensuring the driver initials the exceptions.

Ex. Three boxes on the top row were crushed.

It is strongly encouraged to take pictures of the freight upon arrival. Make sure to depict the nature of the claim and include the packaging in your photos.

Damages discovered upon unpacking or uncrating are considered concealed and not covered under carrier liability. Please contact your shipper or supplier for compensation.

The party responsible for the freight charges must submit a Notice of Intent in writing to CSA's Claims Department within 60 days of delivery. The Notice of Intent can be waived if a complete claims package (Step 6) is submitted within the same 60-day time frame, or if the shipment is missing.

Fax: 416.292.5217, or
Email: claims (at) csatransportation.com

A Notice of Intent should be on your letterhead and must indicate details of the shipment:

CSA Load/tracing #
Date of the shipment
Pick-up (Origin) address
Delivery (Destination) address
Nature of the claim (shortages, damages, repairs, etc)

All salvage must be retained until investigations are completed. If disposal is required, you must advise CSA and obtain written authorization from the Claims department beforehand.

For your claim investigation to begin, all freight charges related to the shipment must be paid in full. Proof of payment is required as part of the claims package submitted (Step 6).

Claims packages must be submitted with supporting documentation no later than nine months from the date of shipment. Inadequate submissions can cause delays in investigations and settlement. The following documentation must accompany the claim package:

Statement of Claim (download here) outlining in detail the amount and nature of the claim. This form is not required if a Notice of Intent has already been sent.
Copy of the Supplier Invoice for the entire shipment outlining the cost of the damaged goods. If the claim is for repair costs, enclose a repair quote, including labour charges and a copy of the replacement parts invoice.
Copy of the original signed Bill of Lading.
Pictures of the freight.
Copy of the Delivery Receipt showing the exceptions indicated and acknowledged by the driver.
Proof of freight payment for the shipment in question.

Please allow 30-90 days for investigation. Once a decision has been reached, a formal letter explaining the resolution process will be sent. Any settlement reached will be reflected on your statement of account.