CSA offers 2 forms of coverage for your goods in transit, standard cargo insurance and an upgraded "all-risk" cargo policy.
Standard Cargo Insurance
Coverage is calculated based on the lesser of:
$2.00/lb calculated on the weight of the missing or damaged pieces of the shipment,
OR the value (replacement cost) of the goods at the place and time of shipment, including the freight and other charges if paid;
limited to a claim of $50 or more.
Upgraded Cargo Insurance
With CSA, adding an upgraded policy with all-risk cargo coverage is easy and cost-effective. All you need to do is declare the full value of your goods at the time of booking the shipment, and the following All-risk insurance coverage will override CSA's Standard Cargo insurance above.
A premium is assessed on an individual shipment basis and is subject to the terms and conditions listed under the MARINE INLAND LEGAL CARGO INSURANCE policy below.
Upgraded Policy Terms & Conditions
Institute Radioactive Contamination, Chemical, Biological, Bio-chemical and Electromagnetic Weapons Exclusion Clause
Institute Cyber Attack Exclusion Clause
Termination of Transit Clause (Terrorism)
Excluding the costs of recalibration and/or re-programming
File a Freight Claim
Claims should be filed promptly to allow investigations to occur while facts are fresh, and must be submitted within 60 days of delivery with full payment of freight charges - a minimum of $50. Filing a claim will protect any rights you have under the Bill of Lading.
As claims are only paid out on the damaged portion, rejecting the whole shipment may result in unnecessary loss of undamaged product and associated revenues. CSA is not responsible for any loss incurred from not accepting the freight.
Ex. Three boxes on the top row were crushed.
It is strongly encouraged to take pictures of the freight upon arrival. Make sure to depict the nature of the claim and include the packaging in your photos.
Damages discovered upon unpacking or uncrating are considered concealed and not covered under carrier liability. Please contact your shipper or supplier for compensation.
Fax: 416.292.5217, or
Email: claims (at) csatransportation.com
A Notice of Intent should be on your letterhead and must indicate details of the shipment:
CSA Load/tracing #
Date of the shipment
Pick-up (Origin) address
Delivery (Destination) address
Nature of the claim (shortages, damages, repairs, etc)
Statement of Claim (download here) outlining in detail the amount and nature of the claim. This form is not required if a Notice of Intent has already been sent.
Copy of the Supplier Invoice for the entire shipment outlining the cost of the damaged goods. If the claim is for repair costs, enclose a repair quote, including labour charges and a copy of the replacement parts invoice.
Copy of the original signed Bill of Lading.
Pictures of the freight.
Copy of the Delivery Receipt showing the exceptions indicated and acknowledged by the driver.
Proof of freight payment for the shipment in question.
Please allow 30-90 days for investigation. Once a decision has been reached, a formal letter explaining the resolution process will be sent. Any settlement reached will be reflected on your statement of account.