Frequently Asked Questions

How to ship with CSA and more!

Simply create a direct shipment tracking link like this: and send it to whoever you want. Try it for yourself with this test link, or use your own CSA tracking number in place of A0000005. A login is required for full tracking history which also provides more detailed information. We can only provide a login to customers of CSA. Sign up for the full shipment tracking portal.

Yes this can be set up online, just go to the request invoices by email form and complete the request.

First off, congratulations on your increased business! When shipping one standard pallet of goods or more, an LTL shipping company is a great solution. To begin shipping freight with CSA, simply request a rate using our online quote form, or contact one of our shipping terminal locations. A representative can help set up your account and guide you though the application for credit process (payment terms net30). If you prefer to pay by credit card, CSA accepts Visa and MasterCard. Should credit terms not be approved at the time of your first shipment, a credit card payment will be required.

Yes, we can arrange to ship your freight by flat deck truck anywhere in Canada and the United States.

Yes! Freight destined to and from these states would be transported by a qualified CSA network partner. Shipments moved though our partner network are overseen by a CSA logistics coordinator and, from a customer’s standpoint, are seamless with our service.

For up-to-date shipment tracking and tracing between Canada and the US, Canada domestic, and US to US points CSA offers Online Tracking.

There are two versions of this system; a quick tracking tool able to search the status of a shipment using just a tracking number (found at the top right of each of our webpages), and full-featured client portal for CSA customers which includes the ability to see and print off POD's, Bills of Lading, and Invoices. Get started with CSA's Client Portal here!

As an expert in cross border freight shipments CSA has customs facilitators on staff that help guide you through the entire process. We do not, however provide customs brokerage services. Instead our staff work closely with customs brokers to facilitate cross border freight movements. If you are in need of a customs broker we can recommend a company best suited to your shipping needs.
CSA’s standard Liability Insurance coverage is limited to $2.00/lb based on the weight of the missing or damaged product; included in your base freight rate. In some cases this will not adequately cover the cost of your goods. We would encourage you to check with your own insurance provider as many business policies will cover goods in transit. For a reasonable price, CSA offers Cargo Insurance coverage which will insure your goods for their replacement value. For more information please see Insurance.

Payment terms are available on approval of your shipping account credit request. We also accept Visa and Mastercard.

Useful Documents

These document downloads are PDF files. For best results, you should first save the file and then open it with the latest version of Adobe Reader.

The files have been designed as fillable forms that you can fill out (partially or completely) and if necessary, save again to reuse later on (with partially completed information, for example if you have regular orders between the same locations you can download a Bill of Lading and save it with all the required location information ).

To take advantage of this functionality please right click the blue "download" text and save the file to your computer.

Note: If you are attempting to view any of the below documents in your browser by clicking on them directly, you may not be able to use the fillable form fields. Check if your browser supports the adobe plugin here and follow the steps to add the adobe plugin to your browser. If you can't get the in-browser forms to work just "right click" and download the PDF, then open with Adobe Reader.

Please contact us if you have additional questions or feedback .