Bilingual Customer Service Representative: Toronto

Bilingual Customer Service Representative Toronto, ON

Duties  

Duties include responding to: transportation order requests, general customer enquiries, invoice questions and customer complaints. Candidates should have experience in phone/email service & support, and the ability to build solid relationships with customers by anticipating needs and handling their questions with speed, proficiency and in a personalized manner.

Required Knowledge, Skills & Abilities

  • Computer literacy with the ability to learn customer service software
  • Professional verbal and written communication skills 
  • Fluency in French, both written and oral required
  • Type 30 wpm
  • Ability to establish and maintain effective working relationships with a variety of individuals.
  • Demonstrated ability to inspire trust
  • Patience and positive outlook
  • Resourcefulness and stress management skills
  • Ability to organize and manage a workload independently while taking into consideration: changing priorities, tight deadlines, and volume of work required by the rest of the team 

Education/Experience

  • Previous experience of three to six months in a customer service field required
  • Previous customer service experience within logistics, transport, freight, warehousing is an asset
  • Minimum education, High School Diploma or equivalent

Those with the relevant skills and experience should apply with resume quoting job title and location to: careers@csatransportation.com

We thank all applicants for their interest, however, only those selected for interviews will be contacted.