Customer Service Representative Los Angeles

Duties  

Duties include responding to: transportation order requests, general customer enquiries, invoice questions and customer complaints. Candidates should have experience in phone/email service & support, and the ability to build solid relationships with customers by anticipating needs and handling their questions with speed, proficiency and in a personalized manner.

Required Knowledge, Skills & Abilities

• Computer literacy with the ability to learn customer service software
• Professional verbal and written communication skills 
• Type 30 wpm
• Ability to establish and maintain effective working relationships with a variety of individuals.
• Demonstrated ability to inspire trust
• Patience and positive outlook
• Resourcefulness and stress management skills
• Ability to organize and manage a workload independently while taking into consideration: changing priorities, tight deadlines, and volume of work required by the rest of the team 

Education/Experience

• Previous experience of three to six months in a customer service field required
• Previous customer service experience within logistics, transport, freight, warehousing is an asset
• Minimum education, High School Diploma or equivalent

Those with the relevant skills and experience should apply with resume quoting job title and location by May 31, 2012 to: careers@csatransportation.com

We thank all applicants for their interest, however, only those selected for interviews will be contacted.